CityBase Pay: IVR

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Accessible payment options via voice, text, and chat
Powered by CityBase Pay, the IVR (interactive voice response) solution is a highly configurable, interoperable system extending natively from the CityBase platform, allowing for unified reporting with all other supported channels. CityBase IVR is PCI-DSS compliant and employs an advanced two-tier proactive monitoring solution to ensure 99% uptime.

The IVR solution integrates directly into underlying systems of record, facilitating easy account look up to check the current status/balance of any available account.

We will work with you to accommodate all of your IVR needs including, but not limited to:
  • Transferring out to a call center
  • Transferring to internal staff members
  • Transferring to another IVR system
  • Outbound dialing Outbound notifications via text or voice
  • Researching and providing current account information
  • Researching and providing historical account data
  • Accepting payment

CityBase offers all online and IVR products in English and Spanish. Other languages can be provided upon request.
  • Level-1 PCI compliant payment platform
  • Text to speech via a mechanical voice
  • Phrase recording - an actor’s voice is recorded
  • Language translation can be offered in any language
  • Integration into any third party system or any historical lookup
  • Transfer out to a different call center or to a different IVR
  • Notify, via SMS or voice, customers of a mass service outage
  • Script changes can be made quickly and easily

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  • Location

    30 North LaSalle Street Chicago, IL 60602

  • Number of Employees

    51-250

Product Website

http://thecitybase.com/payments
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