Accessible payment options via voice, text, and chat
Powered by CityBase Pay, the IVR (interactive voice response) solution is a highly configurable, interoperable system extending natively from the CityBase platform, allowing for unified reporting with all other supported channels. CityBase IVR is PCI-DSS compliant and employs an advanced two-tier proactive monitoring solution to ensure 99% uptime.
The IVR solution integrates directly into underlying systems of record, facilitating easy account look up to check the current status/balance of any available account.
We will work with you to accommodate all of your IVR needs including, but not limited to:
- Transferring out to a call center
- Transferring to internal staff members
- Transferring to another IVR system
- Outbound dialing Outbound notifications via text or voice
- Researching and providing current account information
- Researching and providing historical account data
- Accepting payment
CityBase offers all online and IVR products in English and Spanish. Other languages can be provided upon request.
- Level-1 PCI compliant payment platform
- Text to speech via a mechanical voice
- Phrase recording - an actor’s voice is recorded
- Language translation can be offered in any language
- Integration into any third party system or any historical lookup
- Transfer out to a different call center or to a different IVR
- Notify, via SMS or voice, customers of a mass service outage
- Script changes can be made quickly and easily