Digital Services + Case Management

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A robust, flexible solution that helps cities deliver consistent and easy to use services to its constituents and employees

CityBase Digital Services and Case Management help government collect more accurate forms, improve service and transparency to constituents, automate common back-office tasks, and track all activities related to a case at a glance. Simplify complex multi-step processes like permitting.
 
Intuitive User Interface
Simplify the process for residents to request any service. A back-office Case Management Dashboard lets staff see all applications at a glance, or just the ones assigned to them. If an agency staff member wants to know which stage an applicant is in the process, they can click on the case and see which forms they have filled out and what needs to be sent to them next.
 
Workflow Automation
Streamline the process behind your online forms—all within a flexible, secure, cloud-based solution. With follow-up forms, proactively move an applicant to the next stage in a process. Send a related form, with pieces of information that were collected from the last form already filled in. 
  • Case Management
  • Paperless Forms
  • Multi-agency collaboration
  • Real-time Validation
  • Process Automation
  • Intake + Evaluation
  • Approval Workflows 
  • Bid Management
  • Listed on IT Schedule 70
  • Priority Support 
  • Custom User Permission
  • Two-Factor Authentication 
  • Single Sign-On
  • Flexible Hosting
  • e-signature Solution 
  • Online Payments

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  • Location

    30 North LaSalle Street Chicago, IL 60602

  • Number of Employees

    51-250

Product Website

https://thecitybase.com/digital-services/
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