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Citibot

Citibot automates answering civil questions + reporting issues to help municipalities provide better customer service.

Citibot provides tools for citizens and their governments to use for efficient and effective communication and civic change. Using smart text messaging and web chat technology, Citibot helps residents get answers to questions, report issues, send messages directly to staff, and receive real-time alerts. 

Based in Charleston, SC, Citibot was formed in 2016 with a mission of making cities and counties accessible for all. Bratton Riley, Citibot’s co-founder and CEO, was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every citizen. 

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