COVID-19 Citizen Information Response Platform
We automate inbound calls with our call center IVR platform and provide multi-channel support with our chatbot and SMS responder.
Xaqt’s contact automation engine gives Government Agencies the ability to provide relevant information to citizens in a responsive and proactive manner. It automates the most common questions about the disease and its spread, therefore reducing the number of agents required to staff hotlines and respond to questions and ensures consistency in the information provided to citizens.
We automate inbound calls with our call center IVR platform and provide multi-channel support with our chatbot and SMS responder.
Everything is securely hosted in the cloud and scales on-demand to handle as many calls and online interactions as needed. Our team manages the entire solution and there is no technical expertise required from your team. And it works with whatever phone system you have in place today.
Dedicated Informational HotlinesScreen calls to handle basic and common questions about the virus and local procedures, thus saving agent’s time for more complex calls. Organizations get their own dedicated phone number with your branding, and the ability to customize information and messaging. Xaqt takes care of the rest. For calls or interactions that require a live agent, we can transfer to your existing phone system.
Informational Prompts and Priority Call RoutingMany cities are receiving calls into their existing contact centers, such as 311 and 911, with questions related to Coronavirus. We provide the option to integrate with your existing phone system to either frontend these calls or have calls transferred to our IVR from a prompt in your current system.
Website Chatbot and SMSChatbots on your website or adding the ability to text questions can deflect calls into your call center and hotlines. Our chat and SMS bot leverage the same knowledge and can be deployed within hours.
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- Small Business Designation
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Location
818 Lake St Evanston, IL 60201
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Number of Employees
1-10