Accela

Accela provides cloud software for permitting, licensing, inspections, and code enforcement for local governments.

Our Products

Accela Civic Platform The cloud-based (SaaS on Azure) government platform underlying all Accela civic applications, providing workflow, records, data and analytics, mobility, and APIs for licensing, permitting, and regulatory operations.

Accela SRM Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments, and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future

Accela OpenCounter OpenCounter is a software platform that helps residents, business owners, and event planners identify which permits a project requires before contacting city hall. It includes a Business Portal, Residential Portal, Special Events Portal, and ZoningCheck tool for site selection and zoning requirements. Applicants use it online to review permit costs, applicable regulations, and application steps, while a consolidated dashboard routes approvals across municipal departments. The system can integrate with a jurisdiction's existing permitting system of record at varying levels.

ePermitHub Digital Plan Room Next-gen solution for government plan review with end to end document management.

Accela Financial Suite Accela provides a market-leading platform of SaaS solutions that empower state and local governments to build thriving communities, attract and grow businesses, and deliver citizen services. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable small agencies to leverage big city technologies

Accela Civic Application for Building The Accela Civic Application for Building is a pre-built solution designed to cut turnaround times with digital permitting processes. You can automate the tracking and management of permit applications from intake to project completion and deliver total visibility throughout the process for agency staff and builders alike.

Accela Service Request Management Application for receiving, routing, and resolving citizen service requests (311-style) within the Civic Platform.

Accela Civic Application for Asset Management Accela Asset Management helps you identify and focus on your top priorities when it comes to managing the lifecycle of your agency’s infrastructure. Regardless of the task, Accela Asset Management helps you make smarter decisions—both for investments in new assets and in the operations and maintenance of existing ones. Whether your staff is issuing work orders for the installation, repair or replacement of utility poles, scheduling preventative maintenance to extend the useful life of street and traffic control devices, assessing the condition of wastewater or storm water systems or managing the inventory of parts, material, supplies and equipment to ensure that items are available when needed, Accela Asset Management software keeps you ahead of your infrastructure demands.

Accela Environmental Health Application for environmental health agencies to manage permits, inspections, and enforcement for food safety, water, and other public health programs.

Accela GIS Integrates GIS mapping with Accela's civic platform to support permitting, licensing, and land-management workflows for governments.

OpenCounter Special Events Portal OpenCounter Special Events Portal is a cloud-based application that lets cities manage special event permit applications online. Applicants select an event type from a predefined, jurisdiction-configured list, schedule start, setup, and breakdown times, and choose a location using an interactive map limited to approved areas. The system calculates permit fees in real time across multiple departments and data sets as details are entered, then allows applicants to pay online and download issued permits and receipts. The platform is mobile-responsive, hosted on US servers, and supports translation into more than 40 languages.

Accela Building End-to-end building permitting application covering intake, concurrent multi-department plan review, inspections, and permit issuance through certificate of occupancy.

Accela Civic Platform Accela Civic Platform is a cloud-based SaaS foundation that supports civic applications for permitting, licensing, code enforcement, and service requests. It includes a workflow engine for cross-department task routing, GIS integration for parcel and address data, mobile apps for field access, and a configurable public portal for residents and businesses. The platform connects to external systems through open APIs and pre-built integrations, supporting GIS, 311, payments, courts, and identity systems. It offers reporting and analytics tools for operational dashboards and performance tracking.

Civic Platform - Asset Management Accela Asset Management helps you identify and focus on your top priorities when it comes to managing the lifecycle of your agency’s infrastructure. Regardless of the task, Accela Asset Management helps you make smarter decisions—both for investments in new assets and in the operations and maintenance of existing ones. Whether your staff is issuing work orders for the installation, repair or replacement of utility poles, scheduling preventative maintenance to extend the useful life of street and traffic control devices, assessing the condition of wastewater or storm water systems or managing the inventory of parts, material, supplies and equipment to ensure that items are available when needed, Accela Asset Management software keeps you ahead of your infrastructure demands.

Accela Civic Application for Environmental Health Accela Environmental Health is a software platform that supports the full environmental health lifecycle, including food facility inspections, septic permits, complaint investigations, and pool and spa oversight. It provides automated scheduling, mobile inspection tools, and intelligent routing so inspectors can spend more time in the field. Facility operators use an online portal to apply for permits, pay fees, upload documents, and check application status. Configurable workflows route applications and inspections, trigger renewal reminders, and provide reporting on inspection completion, permit processing times, and complaint resolution.

ePermitHub (Plan Review) Electronic document and plan review product (via Accela's ePermitHub acquisition) for digital plan submission, markup, and review integrated with permitting workflows.

Accela Short-Term Rental Registration Achieve high registration compliance through simple, online registration for short-term rental hosts.

Accela Business Licensing Application for managing the full business license lifecycle, from application and payment through issuance and renewals.

Accela Cannabis Regulation Application for licensing and regulating cannabis businesses, covering application intake, review, and ongoing compliance.

Accela Disaster Recovery Suite Accela reduces the impacts of natural disasters by helping ensure adherence to building and fire codes, and then helps agencies respond quickly to events to ensure public safety and efficient rebuilding.

Accela Occupational Licensing Application for state and local agencies to manage professional and occupational license issuance, renewal, and enforcement.

Accela Planning Things like zoning, site plan reviews and issuing land use entitlements can be time consuming with paper-based or semi-automated processes and workarounds. Fortunately, Accela’s Civic Application for Planning fast-tracks community development by automating and moving these processes into a digital environment. The solution’s online portal makes it simple for citizens to submit proposals, check for status updates and pay outstanding fees. Plus, planners can easily manage high volumes of information and route documents for review and approval by the right people at the right time. This ensures a quick turnaround for developers and project owners.

Accela Short Term Rental Registration Application for registering, permitting, and enforcing compliance of short-term rental properties.

Novotx Elements (Asset Management) Enterprise asset management product (via Accela's Novotx acquisition) for managing government infrastructure assets and maintenance work.

OpenCounter Online permitting and licensing guidance product (acquired by Accela) that helps applicants discover requirements, zoning, and fee estimates before applying.

Accela Alcoholic Beverage Control Application for managing alcoholic beverage licensing, regulation, and enforcement for state ABC agencies.

Accela Disaster Recovery (Rapid Damage Assessment) Application for conducting rapid damage assessments and managing rebuilding permits after disasters.

Accela Fire Prevention Application for fire departments to manage fire code inspections, permits, and prevention program compliance.

Accela Planning Planning and zoning application for managing land management, entitlement, and development review processes.

Accela Plus A flexible, configurable foundation that helps agencies of every size deliver faster, more connected public services.

CivicAI Accela's AI capability layer that guides applicants to the right permit type at intake, pre-reviews plans for errors, and surfaces relevant issues during staff review across Accela solutions.

Accela SRM

Product Overview

Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments, and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future

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Capabilities

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Research Competitors

Salesforce Public Sector Salesforce

Government CRM solutions from Salesforce adapt private sector service models, viewing citizens as customers. Salesforce helps government service organizations target the right audience with laser focus, automate business processes, and seamlessly connect and share data. Salesforce offers a public sector platform that is secure, transparent, and compliant, including top standards like FedRAMP, DoD IL2/4, and SOC. Since Government CRM runs in the cloud, it can be deployed in as little as one day, integrates freely, and is highly customizable and scalable. Salesforce Government CRM helps federal, state, and municipal organizations strengthen relationships between the public sector and citizens. With the help of public sector software like Salesforce, government can become more responsive, effective, and efficient.

Catalis Request311 Catalis

Our 311/CRM solution gives staff the tools to efficiently handle requests made by the public while ensuring accountability and maintaining high service standards. On the constituent side, Catalis Request311 allows your residents to report non-emergency issues with two-way communication, keeping them informed throughout the process. From large call centers to small townships, our solution caters to municipalities of all sizes seeking better transparency with their constituents.

HiperCitizen Hiperweb

HiperCitizen serves as a dynamic bridge between citizens and local government. Providing an intuitive platform for citizens to report issues and request services directly from their mobile devices, HiperCitizen facilitates swift resolution of community concerns. Simultaneously, it provides local governments with an effective tool to track, manage, and respond to these requests in real time, fostering greater transparency, efficiency, and public trust.

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