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Citibot

Citibot provides AI-powered chatbot and citizen service automation for local governments.

Our Products

Citibot AI Voice Citibot Voice is an AI-powered voice assistant that helps government agencies answer resident phone calls, respond to common questions, and route more complex issues to staff. It operates on existing phone numbers, supports multiple languages, and can create and update service requests based on caller input. The system also translates non-English interactions for agency review and limits responses to the organization’s approved knowledge base. Citibot Voice integrates with 311 and CRM systems and provides reporting tools to track call trends and performance.
Citibot Web Chat Your Government Agency’s AI Assistant Accessible 24/7 on your agency website, powered by generative AI to answer questions, assist residents, and streamline communication.

Citibot Web Chat

Product Overview

Your Government Agency’s AI Assistant Accessible 24/7 on your agency website, powered by generative AI to answer questions, assist residents, and streamline communication.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

IBM watsonx Orchestrate IBM

Your AI tools are only as productive as the technology behind them. IBM® watsonx Orchestrate® brings all your AI agents together—making them more efficient, more collaborative and easier to scale across your business.

 CustomGPT.ai CustomGPT.ai

With CustomGPT, you can build your own ChatGPT-style chatbot using your own data, and get answers in real-time. Whether you’re a small business looking to save time and money, or a researcher seeking insights from loads of data, CustomGPT is the ideal solution.

 Tars AI Agents for Customer Support Tars

Tars Agents handle the public-facing interactions that matter most in government. From permit applications and benefit eligibility to service requests and program inquiries. They learn your policies, follow regulatory protocols, and deliver accurate information 24/7. Used by federal agencies, state departments, and municipal governments that need to serve more citizens with limited budgets.

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