Civica

Civica provides government and community sector software for housing, finance, and social care.

Our Products

Authority Civil Case Management Software that benefits the entire staff, including the Judge, Clerks, and Attorneys

Civica Coroners The coroner’s task is complex and sensitive, so it’s critical that the coronial process is as streamlined as possible. This is the thinking that Civica Coroners is built on. It’s designed to reduce the administrative burden to a minimum, saving valuable time and maximising efficiency. Civica Coroners is cloud-based service that teams can access from any device, at any time. It manages the entire coronial process from referral to closure, allowing for direct links via API to key third parties such as the Police and NHS. Civica Coroners is integrated with popular software such as Microsoft Office 365 and Teams, so it fits seamlessly into the day-to-day workflow of coronial services.

Civica Financials Cloud-based budgeting and accounting (financial management) software designed specifically for local governments.

CivicaCollect CivicaCollect is a cloud-hosted debt collection and enforcement platform used by UK local authorities and civil enforcement agencies to manage council tax, business rates, parking and sundry debt from the compliance stage through to full enforcement. It links all of a debtor’s cases into a single view of debt and adds configurable workflows, automated notices and fees, payment plans, a self-service portal (CollectPortal) and a field-agent app (CollectVisit).

Spydus Integrated Library Management System Integrated library management system used by public libraries to manage collections, circulation, and community engagement.

Authority DocuScan Document imaging solution packaged specifically for local governments.

Authority RedHawk Web service allowing officers and departments to run LEADS/BMV queries in-car or on-station for officer safety and department interoperability, with data populating tickets, accident reports, and NIBRS records.

CESjoinIN Hybrid and Virtual Meeting Platform Hybrid/virtual meeting and secure electronic voting platform used by public bodies for governance meetings, AGMs, and ballots.

Civica MDM Civica Master Data Management is a cloud-enabled data management solution designed to match, clean, and enrich fragmented data records into a single, trusted "Golden Record." Tailored extensively for public sector, healthcare, and local government agencies, the software utilizes sophisticated matching algorithms to eliminate duplicates and break down departmental silos. It features seamless integration with enterprise tools like CRMs to synchronize accurate information in real time, helping organizations improve decision-making and enhance citizen or patient services.

Authority BIS Executive Management Solution Executive management/business intelligence solution for local government planning, budgeting, forecasting, reporting, and performance tracking.

Authority Criminal Traffic Case management software handling criminal and traffic cases from ticket issuance through final case disposition.

Authority Probation Probation caseload management software that transforms how probation officers work and manage their caseloads.

Authority Tax Connect Integrated online account self-service and bill payment portal for municipal taxpayers.

Civica Community Engagement (Involve) Community engagement platform giving communities and stakeholders a voice and decision makers the insights they need; listed on Civica's US software catalog.

Civica Master Data Management (MDM) for State & Local Government Master data management software that helps US government agencies match, merge, and master citizen and household records from many sources for a complete, accurate, shareable view of data.

Civica Utility Billing Software Our Utility billing software allows on-the-go functionality for employees and citizens

School Operations Management Software Software helping schools stay compliant, mitigate risks, and improve the environment for students and staff; listed on Civica's US software catalog.

Spydus Our mission is to champion libraries by empowering them to thrive in today’s digital age. With Civica Spydus library management software, you can focus on what truly matters: connect people with knowledge, foster community engagement, and deliver engaging experiences.

Universal Pensions Management An automated pensions management solution which saves you time and money, provides better outcomes and makes the member’s journey easy.

CivicaCollect

Product Overview

CivicaCollect is a cloud-hosted debt collection and enforcement platform used by UK local authorities and civil enforcement agencies to manage council tax, business rates, parking and sundry debt from the compliance stage through to full enforcement. It links all of a debtor’s cases into a single view of debt and adds configurable workflows, automated notices and fees, payment plans, a self-service portal (CollectPortal) and a field-agent app (CollectVisit).

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

C&R Software Debt Manager C&R Software

Debt Manager is a configurable collections and recovery platform covering pre-collection, active collections, charge-off and recovery, with workflows, decision rules, payment processing and agent tools in one system. It is used by banks, utilities, telecoms and government central-collection units, and runs as SaaS on AWS or on-premise.

CogentCollect AgreeYa

CogentCollect is a web-based collection management platform from AgreeYa Solutions for third-party collection agencies, collection law firms and debt buyers. It automates claims import and export, payment plans and posting, skip tracing, document production and FDCPA compliance alerts. The litigation workflows of AgreeYa’s flagship Cogent product are not included.

XRS Collector Expert Revenue Systems

XRS Collector is debt recovery, credit control and accounts receivable software from Ireland-based Expert Revenue Systems, used by local councils, credit unions, banks, loan servicers and collection agencies in Ireland and the UK. It automates letters, email and SMS, tracks promises to pay, and supports pre-legal and legal recovery, billing and statement production, hosted on AWS or installed in-house.

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