ServiceNow

ServiceNow provides IT service management, workflow automation, and cloud software.

Our Products

Sophos Workload Protection (Server Security) Server and cloud workload security (Intercept X Advanced for Server with XDR) protecting Windows and Linux servers, VMs, and containers on-premises and in the cloud.

ServiceNow ITSM Automate core IT processes and manage incidents, problems, and changes with ITSM. Unify AI, data, and workflows purpose-built on the ServiceNow AI Platform to create exceptional IT service experiences for every corner of your business.

ServiceNow Strategic Portfolio Management (SPM) Aligns project, program, and application portfolios with strategic goals, including demand, resource, and agile planning capabilities.

Sophos Cloud Native Security Cloud workload protection and cloud security posture management for AWS, Azure, and GCP environments, securing cloud workloads, containers, and configurations from a single console.

ServiceNow AppEngine Accelerate innovation with low-code app dev. Build mission-critical apps quickly, with more creators and less complexity. Easily scale across the enterprise to deliver experiences users love.

ServiceNow Business Continuity Management The vendor ServiceNow offers the product Business Continuity Management (BCM), which enables organizations to plan, exercise, and recover business operations during disruptions by integrating business continuity, disaster recovery, and crisis management workflows. The solution includes key applications such as business impact analysis (BIA) to identify critical services and set RTO/RPO, continuity planning and crisis management (with operational resilience monitoring), plan-exercising capabilities, and emergency mass-notification across multiple channels. It is built on the ServiceNow AI Platform and leverages real-time integration with the CMDB to automate plan maintenance, connect dependencies, and provide dashboards and analytics for oversight of continuity readiness.

ServiceNow Enterprise Architecture Gain data-driven insights to assess, monitor, and align your application portfolio to business capabilities. Control costs and attain greater value from your technology investments.

Sophos XDR Extended detection and response platform that detects, investigates, and responds to threats across endpoint, server, firewall, email, cloud, and mobile telemetry via Sophos Central's data lake.

Ai Agents ServiceNow AI Agents act autonomously to get work done. They proactively solve problems and drive exponential productivity in IT, customer service, HR and every corner of your business.

Now Platform Gain insights into IT asset costs, usage, and compliance with AI and native intelligence. Automate essential processes and run them from the Now Platform®, a single system of action for the enterprise.

ServiceNow Software Asset Management (SAM) Tracks and optimizes software licenses, SaaS usage, and compliance across the organization as part of the ITAM portfolio.

Sophos MDR (Managed Detection and Response) Fully managed 24/7 threat hunting, detection, and incident response service delivered by Sophos security analysts, compatible with Sophos and third-party security tools.

ServiceNow HR Service Delivery (HRSD) Employee service platform that streamlines onboarding, HR case management, and employee self-service through digital workflows; commonly deployed by government HR departments.

ServiceNow IT Asset Management (ITAM) Automates the end-to-end lifecycle of software, hardware, and cloud assets to optimize costs and reduce risk across the IT estate.

ServiceNow Vulnerability Response Prioritize vulnerability management with visibility into asset, risk, and threat intelligence. Workflow with IT for fast, efficient response.

Now Mobile Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform®.

ServiceNow Customer Service Management (CSM) Customer/constituent service platform that connects front-office requests to back-office fulfillment teams; used by governments for 311-style and constituent case management.

ServiceNow GRC Break down silos to manage risk and strengthen compliance across the business. Power your resilient enterprise with risk-informed decisions embedded in daily work. Connect the business, security, and IT with GRC. With the increasingly complex business environment and threat landscape, it has become essential to identify, assess and manage risks more holistically. Risk is inherent as organizations deal with products, services, processes, systems, technologies, vendors, people and more. Risks arising from any of these can cause business disruption, impacting strategic objectives and resulting in financial losses and reputational damage.

ServiceNow Integrated Risk Management (GRC/IRM) Governance, risk, and compliance suite for policy and compliance management, risk management, audit management, and business continuity on the Now Platform.

ServiceNow IT Operations Management (ITOM) IT operations platform for discovery, service mapping, event management, and AIOps that helps agencies predict, prevent, and resolve IT incidents proactively from a single workspace.

ServiceNow Public Sector Digital Services Purpose-built government product that enables agencies to deliver personalized, frictionless, and anticipatory constituent services with pre-built government service data models and workflows.

ServiceNow Security Operations (SecOps) Security incident response and vulnerability response workflows that connect security tools to IT for faster remediation and a stronger security posture.

Sophos Mobile Unified endpoint management (UEM) and mobile security solution for managing and securing iOS, Android, Windows, and macOS devices from Sophos Central.

Sophos Switch Network access layer switches managed through Sophos Central, designed to connect and secure the LAN edge alongside Sophos Firewall.

ServiceNow Autonomous Workforce Scale your team with domain-specific AI specialists that have the workflows, security, and enterprise context to do jobs, not just tasks.

ServiceNow Government Community Cloud (GCC) FedRAMP High / DoD IL-4 certified US government cloud environment for running ServiceNow workloads; available to federal, state, local, and tribal governments with compliance requirements.

ServiceNow Indoor Mapping ServiceNow Indoor Mapping is a workplace application that lets administrators build interactive floor plans from AutoCAD source files using a Map Studio interface. Employees use the resulting maps to search, browse, and get wayfinding directions to reservable spaces, filtering by criteria such as capacity, location, and available services. The maps also integrate with other Workplace Service Delivery modules, including Reservation Management, Case Management, Move Management, and Location Directory, to visualize spaces and pinpoint case locations. Native mobile wayfinding is available through the Now Mobile app, with positioning support tied to specific ServiceNow release versions.

ServiceNow Now Assist ServiceNow's generative AI assistant and AI agent experience embedded across platform workflows (ITSM, HRSD, CSM, etc.) for summarization, search, and automated actions.

ServiceNow Virtual Agent Make it easy for employees and customers to resolve issues fast and get what they need when they need it. Our GenAI-powered, conversational chatbot makes it happen.

Sophos Phish Threat Phishing simulation and security awareness training platform that lets organizations test and educate users with simulated phishing attacks and training courses.

Sophos Wireless Cloud-managed secure Wi-Fi access points (AP6 Series) managed from Sophos Central, providing wireless connectivity with synchronized security.

Sophos ZTNA Zero trust network access solution providing secure, identity- and device-health-based access to applications, integrated with Sophos endpoint protection and Sophos Central.

ServiceNow ITSM

Product Overview

Automate core IT processes and manage incidents, problems, and changes with ITSM. Unify AI, data, and workflows purpose-built on the ServiceNow AI Platform to create exceptional IT service experiences for every corner of your business.

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Capabilities

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Research Competitors

SysAid ITSM SysAid

From incident and change management to approvals, escalations, and beyond, SysAid’s AI-powered ITSM automates end-to-end workflows to eliminate delays and boost efficiency. Streamline tasks like HR onboarding, change approvals, and ticket escalations with less manual effort and faster results.

Hornbill for ITSM Hornbill

Real-time visibility and codeless automation takes the stress out of running complex IT services Digitalize routine interactions, automate service delivery, and activate self-healing infrastructure so your people can focus on problem solving and innovation.

Zendesk for Customer Service Zendesk

Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

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