SysAid

Make informed business decisions with the PinkVERIFY® - certified IT asset management capability in ServiceDesk Plus, ManageEngine's flagship IT service desk software. Keep track of all your assets - hardware and software - throughout their entire life cycles. The asset management module in ServiceDesk Plus is packed with thoughtful features, including multiple methods of scanning assets; agent-based scan, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.

From receiving to inventory, audits to check-outs, you need systems to make your day-to-day tasks seamless. Unlimited module configurations make it possible.

Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end users and troubleshoot with just one click to streamline ticket from service request to resolution.