TCP Software

Verint Enterprise Workforce Management is an AI-powered software solution that forecasts staffing demand, builds employee schedules, and provides real-time performance data for contact centers and back-office operations. The system analyzes historical volumes, handle times, and external events across channels including chat, voice, email, and SMS to generate forecasts. It supports capacity planning, intraday rebalancing, and role-based performance dashboards, and includes a mobile app so employees can view schedules, request time off, and swap shifts. Add-on bots such as TimeFlex and Interviewing Bot automate schedule changes and candidate screening respectively.

APS Payroll is a cloud-based payroll processing platform that calculates pay, files payroll taxes, and manages direct deposit and paycard distribution for employees. The system integrates with attendance, core HR, recruiting, and workforce management modules to form a unified human capital management platform. An in-house tax team acts as the customer's reporting agent for federal, state, and local filings. Additional capabilities such as on-demand pay, expense management, and accounting software integrations are available as add-ons.

VisualHCM is a workforce management platform from VCS HR that combines scheduling, time and attendance, and compliance tracking in one system. It automates shift distribution, overtime assignment, and callout replacement based on rules such as skillset, certification, or seniority, and lets staff submit shift bids and time-off requests from a mobile app. The platform includes biometric time clocks, more than 120 native reports, and over 50 native payroll integrations for exporting verified payroll files. Shift validation tools flag staffing gaps against minimum requirements and notify qualified replacements automatically.