BMC

BMC Software provides IT management software for AIOps, service management, and automation.

Our Products

Track-It! The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business. Track-It! Help Desk Ticketing will allow you to increase end-user satisfaction and reduce resolution rates, reduce costs, justify the need for additional staff and keep work from falling through the cracks.

BMC Helix ITSM BMC delivers modern, intelligent ITIL® 4 certified ITSM solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, a hybrid model, or a data center.

BMC Helix Client Management Endpoint/client lifecycle management for device discovery, inventory, patching, compliance, and software deployment, integrated with Helix ITSM. Note: now part of the separated BMC Helix (HelixOps) business; URL should be verified.

BMC Footprints IT service management and help-desk software for managing tickets, assets, and service requests.

BMC AMI Cloud Mainframe data protection and hybrid cloud data management (formerly Model9), enabling backup, archive, and recovery of mainframe data to cloud object storage.

BMC AMI Data Mainframe data management portfolio for Db2 and IMS, including database administration, performance, utilities, and recovery products.

BMC AMI DevX Mainframe developer experience portfolio (formerly Compuware tools such as Abend-AID, File-AID, Code Pipeline/ISPW) for modern mainframe DevOps.

BMC AMI Ops Monitoring Mainframe operations monitoring suite (Automated Mainframe Intelligence) covering z/OS systems, CICS, Db2, IMS, networks, and messaging.

BMC AMI Security Mainframe security portfolio providing real-time threat detection, security event streaming to SIEMs, and compliance reporting for z/OS environments.

BMC AMI Storage Mainframe storage management and optimization tools for IBM Z environments.

BMC Compuware Topaz Connect Integrates mainframe development tools and processes with modern DevOps and ITSM platforms.

BMC Helix Discovery Cloud-native asset discovery and dependency mapping for data center and multi-cloud environments. Note: now part of the separated BMC Helix (HelixOps) business; URL should be verified.

BMC Helix Knowledge Management BMC Helix Knowledge Management brings powerful, compelling, and intelligent knowledge services to the enterprise, delivering the right information for the best resolution.

Control-M Application and data workflow orchestration platform for scheduling and managing batch jobs and data pipelines across hybrid and multi-cloud environments.

Control-M Managed File Transfer Managed file transfer capability within Control-M for securely moving files between internal and external systems as part of orchestrated workflows.

Track-It! Endpoint Management Endpoint management add-on for Track-It! providing network discovery, patch management, software deployment, remote management, and mobile device management.

Track-It!

Product Overview

The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business. Track-It! Help Desk Ticketing will allow you to increase end-user satisfaction and reduce resolution rates, reduce costs, justify the need for additional staff and keep work from falling through the cracks.

Market Landscapes

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Capabilities

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Research Competitors

Eden Internal Ticketing System Eden Workplace

Eden’s internal ticketing system enables your employees to quickly and easily submit help requests, while HR and IT teams manage ticket resolution.

Suptask Suptask

An internal ticketing system cherished by support and IT teams for its simple use within Slack. It makes in-house support and IT tasks a smoother and more efficient experience. Say goodbye to juggling platforms by using our integrations with other platforms, such as GitHub or Zendesk.

Bold Desk Syncfusion

Handle your employees’ support requests with an internal help desk software to improve employees’ efficiency and productivity.

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