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CentralSquare

CentralSquare provides ERP, public-safety, and community development software for governments.

Our Products

Trakit Community development software for permitting, planning, code enforcement, licensing, and inspections.
ONESolution Public safety software suite (part of the Public Safety Suite family) providing CAD, records, and related capabilities.
CentralSquare Enterprise Asset Management Broad Coverage of Any Type of Asset CentralSquare’s Enterprise Asset Management covers 350+ different types of assets spanning water, electric, traffic, sanitation, sewer and more – ensuring any asset type can be managed.
CentralSquare Community Development CentralSquare Community Development turns your paper forms into digital workflows and automates your land-use planning, permitting and inspections processes
Unify (CAD-to-CAD) CAD-to-CAD interoperability solution enabling data sharing between dispatch systems across agencies.
Naviline A local-government ERP and utility billing platform covering finance, community development, and utility management.
Public Safety Suite CentralSquare's Public Safety Suite is a modular law enforcement software platform — built around CAD, Records Management (RMS), and Jail Management (JMS) as its core, with add-ons like Mobile Records, Field Ops, Civil, and NIBRS/reporting compliance tools layered on top — sold in tiers (Pro for small/mid agencies, ONESolution and Enterprise for larger ones, plus the legacy IMC line).
RMS CentralSquare's law-enforcement records management system for capturing, managing, and reporting incident and case data.
Central Valley Software Solutions Storm CVSS Storm is software for managing stormwater utility programs and related fee and compliance data.
Citizen Engagement Software Citizen engagement tools for service requests and communication between residents and local government.
Crimeview Analytics Crime mapping and analytics software that helps law enforcement visualize and analyze incident data.
Crywolf False alarm management software that helps agencies track, bill, and reduce false alarm activations.
CentralSquare Finance Enterprise Simplify your financial, HR and payroll processes with a configurable cloud-based financial software system that easily scales to meet your growing needs.
Vertex 911 Call Handling Solution Next-generation 911 call handling solution for emergency communications centers.
Computer Aided Dispatch Computer-aided dispatch (CAD) software for emergency dispatch centers, including the Enterprise CAD product line.
CentralSquare Public Administration CentralSquare Community Development turns your paper forms into digital workflows and automates your land-use planning, permitting and inspections processes
Records and Digital Evidence Management Systems Spend less time and submit better NIBRS data with full submission integration. CentralSquare Records gives you the power to enter information your system and access it wherever and whenever needed. This customizable, cloud-based solution keeps your responders in the community, and reduces headaches for your IT staff.
Cash Receipts Centralized cashiering and cash receipts solution for government revenue collection.
CrimeMapping Public-facing crime mapping tool that shares local crime data with communities.
Field Training Online Online field training officer (FTO) management and documentation software for public safety agencies.
Centerline AI AI solution that integrates with 911, CAD, and RMS to support public safety operations.
CentralSquare Public Safety CentralSquare Public Safety Pro Suite is the world’s first plug-and-play public safety suite, featuring 911, CAD, RMS, Mobile and Jail—in one place. Built specifically for medium and small-sized agencies, Pro Suite is fast, easy-to-use and configurable to your agency’s unique needs, so you can drive efficiencies at every level of your organization.
CryWolf False alarm management sold as an outsourced program run by CentralSquare or as an agency-licensed SaaS subscription. It handles permit registration and renewal with CAD data transfer, separate police and fire rules and fee structures, billing, collections, and PCI-compliant online payments and bank lockbox. A public program website supports registration and account access, and CryWolf sites host online alarm schools. CryWolf was developed by Public Safety Corporation (AOT), acquired by Superion in 2018, and is now part of CentralSquare.
Mobile and Field Ops Mobile software giving first responders in-vehicle and field access to CAD, records, and dispatch information.
CentralSquare Enterprise Asset Management Reduce costs and increase efficiency by understanding which physical assets you own, which need repair, how the assets are performing, how long they will last and how much it costs to replace or renew them – all in one single EAM solution.
CentralSquare Jail Jail information management system for booking, inmate management, and corrections operations.
Respond Billing EMS/ambulance billing solution for emergency medical service providers.
CentralSquare Citizen Reporting: CentralSquare P2C includes citizen-reporting capabilities which enable the public to communicate directly with their law enforcement agencies, reducing face-to-face interactions.
CentralSquare Utility Billing Utility billing software for municipal utilities, managing accounts, metering, and billing cycles.
CryWolf Alarm Program False alarm management software that helps agencies track, bill, and reduce false alarm activations. (Duplicate of the "Crywolf" entry.)
Police-to-Police Information-sharing network allowing law enforcement agencies to search and share records data.
CentralSquare Analytics Analytics and reporting solution for public administration data and operations.
CentralSquare IMC Public safety software product line (CAD/records) for law enforcement agencies, part of CentralSquare's legacy portfolio.
CentralSquare Tiburon Public safety CAD/RMS product line (legacy Tiburon systems) supported within CentralSquare's portfolio.
CentralSquare Payments Integrated payments solution for accepting citizen payments across government services.
FirstTwo by CentralSquare Real-time situational awareness tool providing responders with location-based intelligence.
Property Tax Property tax administration software for local government tax billing and collection.
Audit Proof Compliance/audit solution for public safety agencies (e.g., supporting CJIS and records auditing).
CentralSquare Diamond Municipal financial management/ERP product line within CentralSquare's public administration portfolio (used by Canadian municipalities).
CentralSquare LETG Law enforcement software product line (CAD/RMS) within CentralSquare's public safety portfolio.
CentralSquare Online Citizen Reporting (P2C) Citizen Reporting: CentralSquare P2C includes citizen-reporting capabilities which enable the public to communicate directly with their law enforcement agencies, reducing face-to-face interactions.
CentralSquare Public Safety Suite Enterprise CentralSquare's most comprehensive end-to-end public safety suite for police, fire, and EMS agencies, connecting 911, CAD, RMS, Mobile, and Jail on a single platform.
CentralSquare Tempest Local government administration software product line (property, licensing, and revenue functions), used widely by Canadian municipalities.
CentralSquareMobileX Enterprise Next-generation mobile application for field responders integrated with CentralSquare Enterprise public safety systems.
CitizenLink AI CitizenLink AI™ is the first integrated suite of AI-based public safety tools in the U.S. designed to significantly reduce 911 wait times for citizens, prioritizing true emergencies and redirecting non-emergency calls to the appropriate services.
ClinicalLink Healthcare solution connecting EMS patient data with hospital clinical systems.
Govasyst Suite Public administration software suite for local government operations within CentralSquare's portfolio.
Medworxx Hospital patient flow and clinical criteria management solution.
Vadim-iCity Municipal ERP/financial software product line (Vadim iCity) within CentralSquare's public administration portfolio.

CitizenLink AI

Product Overview

CitizenLink AI™ is the first integrated suite of AI-based public safety tools in the U.S. designed to significantly reduce 911 wait times for citizens, prioritizing true emergencies and redirecting non-emergency calls to the appropriate services.

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Capabilities

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Research Competitors

Assist AI Motorola

Motorola Solutions Non-Emergency Call Agent enables PSAPs to effortlessly answer designated non-emergency calls, so your telecommunicators don’t have to.

 Flexbone Public Safety Solution Flexbone

Flexbone deploys conversational AI agents that answer the non-emergency line, triage the caller, and either resolve the request or route it to the right department. They run around the clock, in multiple languages, and hand structured records to your CAD and RMS, so dispatchers at your PSAP stay focused on the emergency calls that need a human.

 CallTriage Versaterm

Versaterm CallTriage uses conversational AI to handle routine non-emergency calls 24/7, providing immediate assistance, answering common questions and directing callers to the appropriate resource. Community members receive faster service, while dispatchers remain focused on the incidents where their expertise matters most.

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