Google

Google provides search, cloud computing, advertising, and productivity software.

Our Products

Google Workspace Google Workspace secures file transfer primarily through Google Drive's built-in features like permission controls, encryption (in-transit & at-rest), and authentication, allowing invite-based sharing, disabling downloads, setting expirations, and using Shared Drives for team management; for enhanced security, third-party add-ons (like ShareFile) integrate to add features such as client-side encryption, advanced DLP, and robust access tracking, ensuring control over sensitive data beyond standard sharing.

Chrome Enterprise With Chrome Enterprise, your users get the browser they already know and love with additional enterprise controls and security capabilities for your organization.

Google Voice A cloud telephony service providing business phone numbers, calling, and voicemail.

Google Analytics A web analytics service that tracks and reports website and app traffic and user behavior.

Google Earth A geospatial application for viewing satellite imagery, maps, and 3D representations of the planet.

Google Chrome OS Management Console License An admin console for configuring, securing, and managing ChromeOS devices across an organization.

Google Cloud Speech-to-Text Turn speech into text using Google AI Convert audio into text transcriptions and integrate speech recognition into applications with easy-to-use APIs.

Google Customer Experience Agent Studio Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.

Google Maps API Google Map developer Kit for creating embedded and multi layer maps.

Vertex AI Unified machine learning platform for building, deploying, and managing ML models and generative AI applications, including access to Gemini models.

Compute Engine Google Cloud's infrastructure-as-a-service family providing secure, customizable virtual machines and bare metal for running government workloads.

Google Docs A cloud-based word processor for creating and collaborating on documents in real time.

Google Cloud Identity and Access Management Identity and Access Management (IAM) lets administrators authorize who can take action on specific resources, giving you full control and visibility to manage Google Cloud resources centrally. For enterprises with complex organizational structures, hundreds of workgroups, and many projects, IAM provides a unified view into security policy across your entire organization, with built-in auditing to ease compliance processes.

Google Drive A cloud storage and file-sharing service for storing, syncing, and collaborating on files.

Google Forms Easily create and share online forms and surveys, and analyze responses in real-time.

Youtube A video-sharing and streaming platform for uploading, viewing, and broadcasting video content.

Gemini Gemini is the AI-powered assistant from Google, built right into Gmail, Docs, Sheets, and more, with enterprise-grade security and privacy.

Google Cloud Archive Archive storage is the lowest-cost, highly durable storage service for data archiving, online backup, and disaster recovery. Unlike the "coldest" storage services offered by other Cloud providers, your data is available within milliseconds, not hours or days.

Google Cloud Platform (GCP) Google's public cloud platform offering compute, storage, networking, data analytics, and AI services; holds FedRAMP High authorization for many services used by US government agencies.

Apigee API Management Full-lifecycle API management platform used by government agencies to publish, secure, and monitor APIs for digital services and interagency data sharing.

Cloud Networking Family of networking services (VPC, Cloud Load Balancing, Cloud CDN, Cloud Interconnect) running on Google's global network for secure government connectivity.

Cloud Storage Object storage service for storing and accessing any amount of data, with storage classes for archival, compliance, and disaster recovery needs.

Email Gmail is Google's web-based email service for sending, receiving, and organizing messages.

Google Calendar An online calendar and scheduling tool for managing events, meetings, and reminders.

Google Chrome OS ChromeOS is Google's cloud-centric operating system that runs on Chromebook devices.

Google Contact Center AI (Agent Assist) Get started with Contact Center AI to give your customers the answers they need right away. Provide up-to-date information on your website through chat so customers don’t need to contact you. Free your human agents to handle more complex cases with automated phone responses to common customer questions.

Google Distributed Cloud Portfolio of hardware and software that extends Google Cloud services to the edge, on-premises, and air-gapped environments for sovereignty and disconnected government use cases.

Google Hangout Meet Hardware Kit License Certified room devices and licensing for video conferencing in meeting rooms via Google Meet.

Google Meetings Google Meet is a video conferencing service for online meetings and calls.

Google Search A web search engine for finding information across the internet.

Google Sheets A cloud-based spreadsheet application for creating, analyzing, and collaborating on data.

Looker Studio Self-service business intelligence with unmatched flexibility for smarter business decisions.

Mandiant Attack Surface Management (ASM) Through Mandiant Attack Surface Management (ASM), discover and analyze your internet assets across today’s dynamic, distributed, and shared environments, while continually monitoring the external ecosystem for exploitable exposures.

Assured Workloads Google Cloud service that lets agencies create controlled environments enforcing data residency, personnel access, and compliance regimes such as FedRAMP, CJIS, IL4, and ITAR.

BeyondCorp Enterprise BeyondCorp is Google's implementation of the zero trust model. It builds upon a decade of experience at Google, combined with ideas and best practices from the community. By shifting access controls from the network perimeter to individual users, BeyondCorp enables secure work from virtually any location without the need for a traditional VPN.

BigQuery Serverless, fully managed enterprise data warehouse for large-scale analytics and built-in machine learning, used by governments for data consolidation and reporting.

Cloud SQL Fully managed relational database service for MySQL, PostgreSQL, and SQL Server, commonly used to modernize legacy government database workloads.

Dataplex Centrally discover, manage, monitor, and govern data and AI artifacts across your data platform, providing access to trusted data and powering analytics and AI at scale.

Gemini Enterprise Google's enterprise AI agent platform that lets organizations, including public sector teams, build and run AI agents grounded in their own data; referenced on Google's government Workspace page. Exact product URL inferred from product naming.

Gemini Notebook Gemini Notebook exists so you can use your notes more efficiently. Ask about anything. The responses you get will always be grounded in the information you provide.

Google Cloud Run You bring the code, we handle the rest by making it simple to build and easy to maintain your platform.

Google Dataplex Centrally discover, manage, monitor, and govern data and AI artifacts across your data platform, providing access to trusted data and powering analytics and AI at scale.

Google Earth Pro An advanced version of Google Earth with mapping, measurement, and data-import tools for professional geospatial use.

Google Fiber Fiber optic internet was designed just for delivering internet right to your home. Unlike the old-fashioned copper lines you get with traditional cable, our internet gives you a strong, steady, 99.9% reliable connection3 with (way) fewer points of failure than cable internet. Google Fiber internet includes mesh Wi-Fi, a powerful home wireless network that gives you multiple points of access throughout your home. That means you can say goodbye to dead zones, dropoffs, and walls getting in the way of your connection.

Google Kubernetes Engine (GKE) Managed Kubernetes service for deploying and scaling containerized applications on Google Cloud infrastructure.

Google Security Command Center Google Cloud's built-in security and risk management platform for identifying misconfigurations, vulnerabilities, and threats across cloud workloads.

Google Security Operations (Chronicle) Cloud-native security operations platform (formerly Chronicle) providing SIEM and SOAR capabilities for threat detection, investigation, and response at petabyte scale.

Google Suite Google Workspace (formerly G Suite) is a cloud productivity and collaboration suite including Gmail, Docs, Drive, and Meet.

Google Workspace Assured Controls Add-on for Google Workspace providing data sovereignty and access management controls (e.g., limiting support access to US persons), designed for regulated and government customers. Google's official add-on name is Assured Controls; 'Assured Workspace' is sometimes used informally.

Looker Business intelligence and embedded analytics platform for building governed dashboards and data experiences on top of cloud data.

Mandiant Consulting Services Incident response, threat intelligence, and security consulting services from Google's Mandiant unit, frequently used by state and local governments after cyber incidents.

Street View Capturing new neighborhoods, tourist hotspots, and local businesses has never been easier. Simply choose your camera, collect your 360 videos, and upload to Street View Studio.

Google Contact Center AI (Agent Assist)

Product Overview

Get started with Contact Center AI to give your customers the answers they need right away. Provide up-to-date information on your website through chat so customers don’t need to contact you. Free your human agents to handle more complex cases with automated phone responses to common customer questions.

Market Landscapes

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Capabilities

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Research Competitors

HelpScout HelpScout

Automate repetitive tasks like sorting emails into folders, assigning emails to teammates, and bulk replies. And answer FAQs in seconds with a searchable library of saved replies.

Entellitrac Tyler Technologies

Tyler Technologies provides software and services to help improve performance, accessibility, and transparency for governing agencies and the public. Tyler's civic services solutions are designed for your public sector agency and the citizens you serve. The areas these solutions cover include community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, utility billing, and parks and recreation management.

LivePerson Conversational AI LivePerson

Scale messaging interactions with Conversational AI Automate citizen interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

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