Zendesk

Zendesk provides customer service, help desk, and ticketing software.

Our Products

Zendesk for Customer Service Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

Zendesk Quality Assurance (QA) Automated quality-assurance tool that scores human and AI agent interactions to improve service quality over time.

Zendesk Employee Service Use Zendesk for EX today with zero code or engineering help required. It works right out of the box, or you can customize with the HR tools in our marketplace—including Okta, LumApps, and more.

Zendesk for Government Zendesk helps government agencies put constituents at the center of their business with easy-to-use, secure, and modern digital solutions that centralize communication and streamline workflows.

Zendesk AI for Government Zendesk helps government agencies put constituents at the center of their business with easy-to-use, secure, and modern digital solutions that centralize communication and streamline workflows.

Zendesk AI Agents Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt, and act independently – delighting customers and employees while reducing costs at scale. Launch in just minutes, with no technical expertise needed.

Zendesk Copilot AI assistant that supports frontline government staff by surfacing case files, policy details, and next-step suggestions in real time.

Zendesk for Contact Center AI-powered contact center solution delivering resolutions across voice and digital channels for government call operations.

Zendesk Help Center / Knowledge Base Self-service knowledge base and help center that surfaces accurate answers across agents, AI, and resident self-service.

Zendesk Messaging and Live Chat Messaging and live chat solution for engaging residents on government websites, mobile apps, and social channels.

Zendesk Advanced Data Privacy and Protection (ADPP) Add-on providing advanced data privacy and security controls (e.g., data masking) on top of Zendesk's FedRAMP-authorized cloud for compliance-sensitive government use.

Zendesk Reporting and Analytics Analytics and reporting capability turning service and operational data into AI-powered insights, live monitoring, and predictive metrics.

Zendesk Voice Cloud voice/telephony solution with AI built into each call stage for managing and resolving citizen phone inquiries.

Zendesk Workforce Management (WFM) AI-powered workforce management tool for forecasting demand, staffing, and scheduling government service agents.

Zendesk for Government

Product Overview

Zendesk helps government agencies put constituents at the center of their business with easy-to-use, secure, and modern digital solutions that centralize communication and streamline workflows.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

BMC Helix Knowledge Management BMC

BMC Helix Knowledge Management brings powerful, compelling, and intelligent knowledge services to the enterprise, delivering the right information for the best resolution.

Amazon Bedrock Amazon Web Services

Fully managed service for building generative AI applications with foundation models from multiple providers via a single API; available in AWS GovCloud.

Helply AI Knowledge Base Helply

Helply drafts new articles from your resolved tickets, flags stale ones for review, and rewrites them when your product changes. Your knowledge base stays current without your team writing a single Friday afternoon away.

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