LivePerson

The CivicReach platform is an AI-powered voice assistant designed for government agencies to answer phone calls around the clock, support multiple languages, and route residents to the appropriate staff or services. It integrates with existing phone systems and service workflows to create service requests, make referrals, and complete basic tasks automatically. The system also offers real-time call analytics, so agencies can monitor topics, volumes and outcomes of resident interactions.

EffiGov is an AI-powered voice assistant designed for local government agencies that answers resident calls, files service requests (for items like potholes and streetlights), and routes calls to the appropriate department. It offers 24/7 availability and supports more than 30 languages to serve diverse communities. The platform also includes SMS/texting support, a knowledge base that ingests documents/webpages, integration with existing ticketing systems, smart call routing, and an analytics dashboard to track performance and citizen interaction trends.

Polimorphic Voice AI is an AI-powered voice assistant that enables local governments to let residents call in, ask questions, and receive approved answers or be routed to the correct staff member. It draws only from the agency’s verified knowledge base, supports after-hours and high-volume call handling, and can route issues across departments. Polimorphic also provides encryption, SOC 1/SOC 2 compliance, and U.S.-based data hosting to meet government security requirements.