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LivePerson

LivePerson provides AI-powered conversational commerce and customer engagement software.

Our Products

LivePerson AI Voice LivePerson Voice AI offers a solution that uses generative AI and large language models to automate personalized calls and modernize voice interactions. The product is described as “LLM-powered voice automation” that integrates with existing voice telephony and powers “warm, natural, and efficient interactions.” It also provides “comprehensive call-center voice analytics and transcriptions” to help brands refine their automation strategy.
LivePerson Conversational AI Scale messaging interactions with Conversational AI Automate citizen interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

LivePerson Conversational AI

Product Overview

Scale messaging interactions with Conversational AI Automate citizen interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

CityAssist Novelvox

One Integrated Contact Center Solution for All Government Services Ensuring Quality Engagement with Citizens One Unified Contact Center System Connected To All Services Dedicated Agent Desktops for each Department including 311 Powerful Supervisor Desktops & Real-time Monitoring Wallboards

 HelpScout HelpScout

Automate repetitive tasks like sorting emails into folders, assigning emails to teammates, and bulk replies. And answer FAQs in seconds with a searchable library of saved replies.

 Pathfinder Xaqt

Xaqt is the first integrated urban platform to bridge data and people with policy and best practices at scale. Xaqt’s cloud-based Digital Agents leverage conversational AI to automate conversations live agents handle today. Our approach is to start with voice interactions because that’s where the biggest Return on Investment and impact is for our customers. Text and Chat can follow. Smart City Engage is the world's first integrated Urban Intelligence, Insights and Collaboration Platform.

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