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Nice

NICE Public Safety provides public safety software for recording and analytics.

Our Products

Nice Systems NICE provides contact center, workforce engagement, and analytics software for customer service operations.
NiCE Investigate Transform digital evidence management from collection and preparation to disclosure and presentation.
NICE Citizen customer experience for government NICE helps government agencies deliver digital services that are accessible, easy to use, and responsive for all citizens.
NICE Inform Emergency communications recording and incident reconstruction suite for 911/PSAPs, including Inform AI voice-to-text transcription, automated quality assurance, performance dashboards, and automated evidence production. Current site navigation markets these by capability (e.g., 'Inform AI'), with NICE Inform as the underlying product line.
Nice Recording Management Interaction recording that captures 100% of voice and digital interactions for regulatory compliance and performance improvement.
Archive-X As an omnichannel, cloud-based, enterprise-grade archive solution, ARCHIVE-X is setting a new standard for financial services by providing one solution for all of your regulatory data archiving and records management needs. With ARCHIVE-X, your firm can achieve stronger data governance and reduce compliance risk by archiving all of your communications securely in the cloud.
Nice Digital Experience Digital and cross-channel customer conversation capabilities (chat, messaging, social) at enterprise scale.
NICE Inform Evaluator Our automated and targeted 911 Quality Assurance software solution helps you get to the truth faster. You can instantly see where telecommunicators are struggling, and get more QA reviews done in less time. Focus your 911 Quality Assurance on what matters most, and provide faster, meaningful feedback. So your telecommunicators are happier in their work, and perform their best.
Nice Interactive Voice Response (IVR) Automated phone self-service and intelligent call routing within the CXone Mpower platform.
NICE Public Safety Dispatch Call Recording NICE Inform is a trusted public safety dispatch recording and automated incident reconstruction platform used by more than 3,000 agencies worldwide to reliably capture 911 audio, radio, text-to-911, operator screen video, RapidSOS data, and other multimedia communications. By eliminating data silos and replacing manual data gathering with automated retrieval, NICE Inform allows users to reconstruct complete incident timelines in minutes—reducing workloads, accelerating investigations, and simplifying records requests. The system synchronizes CAD data, geo-maps, and all relevant multimedia into a unified playback experience, helping ECCs meet disclosure deadlines, improve QA workflows, and support staff more effectively. With expanding support for photos and video, NICE Inform delivers a comprehensive, future-ready solution for accurate, fast, and defensible incident analysis.
CXone Expert Empower consumers with fast, accurate answers and give agents an edge with knowledge at their fingertips
Inform The NICE Investigate police digital evidence management system and investigation software solution streamlines the evidence collection process by connecting to and collapsing available data silos​ into one interface. It provides a one-stop shop for gathering evidence – the investigator doesn't have to log on to different systems or travel to locations to manually collect evidence. NICE Investigate integrates content from: ■ Computer-aided Dispatch (CAD) systems ■ Record Management Systems (RMS) ■ Video: public and private CCTV, in-car, body-worn, interview, crime scene ■ Audio: 911 call, radio and interview ■ Automated License Plate Recognition (ALPR) systems ■ Location systems ■ Automated Finger Print Identification System (AFIS) ■ Gunshot detection systems ■ Physical evidence such as photos, lab reports, DNA, finger prints, weapons ■ Forensic extractions from digital devices ■ Social media ■ Other publicly-available content
Investigations NICE Investigate automates and expedites the collection, analysis and sharing of digital evidence, replacing time-consuming, manual processes
Nice AI Agents for Proactive Engagement AI agents that keep customers engaged proactively across onboarding, installation, service, and retention journeys.
Nice AI Agents for Process Automation AI agents that act across business systems to automate back-office and service processes.
Nice AI Agents for Self-Service Agentic AI virtual agents that go beyond answering questions to fully automate customer intents through fulfillment.
Nice Copilot for Agents AI companion that assists customer service agents in real time to boost productivity and engagement.
Nice Copilot for Supervisors AI copilot for contact center supervisors providing real-time focus, coaching, and productivity insights.
Nice CXone Mpower NiCE's enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and unifies contact center operations in the cloud.
NICE Digital Evidence Management Growing caseloads and backlogs. Shrinking resources. Tighter discovery and disclosure deadlines. Overworked staff. Expanding digital evidence only makes things worse. You spend so much time managing it, you have little time left for the things that matter. Clients, cases and trial preparation. NICE removes the manual processes from managing digital evidence, so you can focus on building cases, and get to the truth faster. Our end-to-end prosecutor digital evidence management solution frees your staff from CDs, paper, drives and discs. And makes them feel empowered and valued. With everything they need to manage and make sense of digital evidence, build and present compelling cases, cut through backlogs, and meet tough disclosure deadlines, all in one place.
Nice Evidencentral Digital evidence management platform from NiCE Public Safety & Justice that unifies evidence intake, case building, analytics, and sharing from incident to court for law enforcement, prosecutors, defenders, courts, and corrections. Verified June 2026 that the Public Safety & Justice division remains part of NiCE.
Nice Feedback Management Voice of the Customer / survey feedback management to measure satisfaction and drive loyalty.
Nice Interaction Analytics AI-powered analytics across 100% of customer interactions to surface insights and drive continuous improvement.
Nice Knowledge Management AI-powered enterprise knowledge management to increase self-service resolution rates across channels.
Nice Omnichannel Routing Smart customer-agent matching and routing across voice and digital channels to reduce wait times.
Nice Outbound Engagement Proactive outbound dialing and engagement tools to connect with customers and reduce friction.
Nice Performance Management Employee performance management with personal coaching and gamification for contact center teams.
Nice Quality Management AI-driven evaluation of 100% of customer interactions with coaching workflows for agents.
Nice Voice Services Voice-as-a-service delivering cloud voice and data connectivity on NiCE's carrier-grade, AI-ready network.
Nice Workforce Management NiCE Workforce Management is a cloud-based software module within the NiCE CXone platform that forecasts contact center demand and builds agent schedules across voice and digital channels. It uses patented algorithms and machine learning to generate omnichannel forecasts, track adherence, and adjust staffing in real time as conditions change. Managers use the system to balance service levels with labor costs, while agents access self-scheduling, shift bidding, and personalized dashboards. The platform integrates with ACD, CRM, and HR systems and can be extended with add-ons such as Enhanced Strategic Planner and Back Office management.

Nice Omnichannel Routing

Product Overview

Smart customer-agent matching and routing across voice and digital channels to reduce wait times.

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