NovelVox provides contact center agent desktop and CRM integration software.
One Integrated Contact Center Solution for All Government Services Ensuring Quality Engagement with Citizens One Unified Contact Center System Connected To All Services Dedicated Agent Desktops for each Department including 311 Powerful Supervisor Desktops & Real-time Monitoring Wallboards
Automate repetitive tasks like sorting emails into folders, assigning emails to teammates, and bulk replies. And answer FAQs in seconds with a searchable library of saved replies.
Zendesk for Government ZendeskZendesk helps government agencies put constituents at the center of their business with easy-to-use, secure, and modern digital solutions that centralize communication and streamline workflows.
Google Contact Center AI (Agent Assist) GoogleGet started with Contact Center AI to give your customers the answers they need right away. Provide up-to-date information on your website through chat so customers don’t need to contact you. Free your human agents to handle more complex cases with automated phone responses to common customer questions.
Connecting the worlds most innovative cities to the latests smart technology solutions.
Find out More