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Exacom

Exacom provides call recording and logging solutions for public safety and utilities.

Our Products

Hindsight Digital Logging Recorders for Mission-Critical Communications. True Cloud-Native Recording. First-Ever for Mission-Critical Communications.
Logging Recorders for 911 Centers Exacom’s HindSight logging recorder platform is purpose-built for 911 centers, ECCs, and primary PSAPs, delivering a single, secure source of truth for all mission-critical communications—including 911 audio with metadata, radio traffic, CAD events, NG911/i3 data, RapidSOS information, text/MMS, video, and more. With live monitoring, instant replay, incident reconstruction, and centralized archival across 85+ integrated systems, HindSight gives agencies complete visibility into every step of an emergency response. Its modular, scalable architecture supports on-premise, cloud, or hybrid deployment, high-availability failover, screen recording, QA/QI tools, and analytics—allowing each organization to tailor the solution to its operational and IT needs. Powered by Exacom’s Nexas data normalizer, HindSight also prepares communications for AI-driven capabilities such as real-time transcription, performance analytics, anomaly detection, and predictive modeling, making it a future-ready foundation for modern public safety operations.

Hindsight

Product Overview

Digital Logging Recorders for Mission-Critical Communications. True Cloud-Native Recording. First-Ever for Mission-Critical Communications.

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Capabilities

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Research Competitors

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HigherGround develops solution-based software and reliable applications for mission-critical public safety communications and contact center quality assurance.

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Move beyond spotty and subjective quality assurance. Qualtrics AI-powered quality management solution scores every interaction in real time so you know how every agent is doing, and know every lever to pull to improve the experience for your customers while reducing operational costs.

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