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Exacom

Exacom provides call recording and logging solutions for public safety and utilities.

Our Products

Hindsight Digital Logging Recorders for Mission-Critical Communications. True Cloud-Native Recording. First-Ever for Mission-Critical Communications.
Logging Recorders for 911 Centers Exacom’s HindSight logging recorder platform is purpose-built for 911 centers, ECCs, and primary PSAPs, delivering a single, secure source of truth for all mission-critical communications—including 911 audio with metadata, radio traffic, CAD events, NG911/i3 data, RapidSOS information, text/MMS, video, and more. With live monitoring, instant replay, incident reconstruction, and centralized archival across 85+ integrated systems, HindSight gives agencies complete visibility into every step of an emergency response. Its modular, scalable architecture supports on-premise, cloud, or hybrid deployment, high-availability failover, screen recording, QA/QI tools, and analytics—allowing each organization to tailor the solution to its operational and IT needs. Powered by Exacom’s Nexas data normalizer, HindSight also prepares communications for AI-driven capabilities such as real-time transcription, performance analytics, anomaly detection, and predictive modeling, making it a future-ready foundation for modern public safety operations.

Hindsight

Product Overview

Digital Logging Recorders for Mission-Critical Communications. True Cloud-Native Recording. First-Ever for Mission-Critical Communications.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

NICE Inform Evaluator Nice

Our automated and targeted 911 Quality Assurance software solution helps you get to the truth faster. You can instantly see where telecommunicators are struggling, and get more QA reviews done in less time. Focus your 911 Quality Assurance on what matters most, and provide faster, meaningful feedback. So your telecommunicators are happier in their work, and perform their best.

 Calibre HigherGround

HigherGround develops solution-based software and reliable applications for mission-critical public safety communications and contact center quality assurance.

 QA Tracker Frontline Public Safety Solutions

FRONTLINE Public Safety Solutions offers state-of-the-art cloud-based platforms that were created by Police Officers who saw the need for government agencies to update and facilitate the way they communicate and track pertinent information within their organizations.

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