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Intrado Life & Safety

Intrado Life & Safety provides 911 call routing, location, and PSAP technology.

Our Products

Intrado Mission Control As a global leader in emergency communication services, we partner with first responders to ensure the right help reaches the right place quickly. Always there in an emergency, we are Intrado.
Intrado OneAlert Intrado OneAlert is a web-based unified emergency communications and incident management platform designed for enterprise, educational, healthcare, and public sector organizations to streamline crisis response. The software centralizes fragmented safety technologies—integrating physical panic buttons, IP speakers, visual strobes, desktop alerts, and digital signage—into a single operational dashboard. By pairing natively with Intrado's Emergency Routing Service (ERS), OneAlert automatically transmits accurate, dispatchable location details to 9-1-1 Public Safety Answering Points (PSAPs) under Kari's Law and RAY BAUM'S Act while simultaneously triggering internal security notifications and automated lockdown workflows.
VIPER Answer VIPER Answer automates routine interactions and scales non-emergency call handling across your existing CPE, ensuring every request is resolved while freeing up time to focus on life-saving response and better serve the community.

Intrado Mission Control

Product Overview

As a global leader in emergency communication services, we partner with first responders to ensure the right help reaches the right place quickly. Always there in an emergency, we are Intrado.

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Research Competitors

Bright Pattern Bright Pattern

Bright Pattern’s GSA-approved cloud-based contact center solution provides the advanced features that government agencies need at a fraction of the cost of other vendors. Bright Pattern supports features like omnichannel communication, accurate Conversational IVR, customizable self-service options, and AI-powered quality assurance, all of which will help your government call center close the technology gap between your agency and the constituents.

 Verint Quality Management for Public Safety Verint

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

 XM for Customer Experience- Quality Management Qualtrics

Move beyond spotty and subjective quality assurance. Qualtrics AI-powered quality management solution scores every interaction in real time so you know how every agent is doing, and know every lever to pull to improve the experience for your customers while reducing operational costs.

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