Verint

Verint provides customer engagement and workforce intelligence software.

Our Products

Verint for Citizen Engagement Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Citizen Service Solutions Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Platform At Verint, openness is not a feature, it’s a strategy. This gives you the freedom to choose the right path for your contact center now and in the future so you can elevate customer experience and evolve into best-in-class operations. Verint Open CCaaS Platform is open is every dimension: Open Engagement Data Hub Open Verint Da Vinci AI Open Best-of-Breed Applications Open Ecosystem Open Enterprise This level of openness delivers flexibility and future proofs your contact center so that you can maximize CX automation and ROI.

Interaction Recording for Public Safety Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.

Verint Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Appointment Booking & Queue Management Create a better waiting experience by giving customers real-time data on their expected wait times with our digital queue management software solution.

Verint Quality Management for Public Safety Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Verint Workforce Management Software Verint Enterprise Workforce Management is an AI-powered software solution that forecasts staffing demand, builds employee schedules, and provides real-time performance data for contact centers and back-office operations. The system analyzes historical volumes, handle times, and external events across channels including chat, voice, email, and SMS to generate forecasts. It supports capacity planning, intraday rebalancing, and role-based performance dashboards, and includes a mobile app so employees can view schedules, request time off, and swap shifts. Add-on bots such as TimeFlex and Interviewing Bot automate schedule changes and candidate screening respectively.

Verint Quality Management for Public Safety

Product Overview

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

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Capabilities

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Research Competitors

AQUA 7 Ascent Priority Dispatch

Quality Assurance Units are constantly under a time crunch to deliver case reviews, identify areas of improvement for individual Emergency Dispatchers, and maintain a high standard of service across the Emergency Communications Center. AQUA 7 Ascent makes case review more efficient. AQUA helps ED-Qs create a strengths-based feedback system for Emergency Dispatchers, building a culture of improvement that raises the quality of service across the board.

Bright Pattern Bright Pattern

Bright Pattern’s GSA-approved cloud-based contact center solution provides the advanced features that government agencies need at a fraction of the cost of other vendors. Bright Pattern supports features like omnichannel communication, accurate Conversational IVR, customizable self-service options, and AI-powered quality assurance, all of which will help your government call center close the technology gap between your agency and the constituents.

Hindsight Exacom

Digital Logging Recorders for Mission-Critical Communications. True Cloud-Native Recording. First-Ever for Mission-Critical Communications.

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