Qualtrics

Qualtrics provides experience management and survey software for enterprises.

Our Products

XM Qualtrics for Government is an experience management platform designed for federal, state, and local agencies to collect and analyze feedback from residents and employees. The software features omnichannel listening tools to capture data across websites, mobile apps, and contact centers, using integrated analytics to identify service delivery gaps and automate corrective actions. It also includes modules for employee engagement and strategic research, all hosted on a secure infrastructure that meets FedRAMP High and DISA Impact Level requirements.

Qualtrics An experience-management platform built for survey research, constituent feedback, and advanced branching logic, with a large government and higher-education install base. It offers a native draw-or-type Signature question type, but stores the result as an image in the response data without a tamper-sealed audit trail, and its Authenticators use email or external data reference — authentication, not proofing.

Qualtrics Customer Experience Intelligence Design more inclusive and effective services, programs, and policies with XM. Design better experiences that build public trust and foster community engagement by putting people at the heart of every public sector experience. Capture feedback across every touchpoint and journey, streamline workflows and automate actions to continuously improve the experience for your communities and your employees.

Qualtrics XM for Employee Experience Employee experience suite covering engagement and pulse surveys, lifecycle feedback from candidate through exit, manager assist, and employee research.

Qualtrics XM for Strategy & Research AI-powered market research suite consolidating market and competitive research, product and innovation testing, UX research, brand tracking, and synthetic/human research panels.

XM for Customer Experience- Quality Management Move beyond spotty and subjective quality assurance. Qualtrics AI-powered quality management solution scores every interaction in real time so you know how every agent is doing, and know every lever to pull to improve the experience for your customers while reducing operational costs.

XM for Customer Experience- Quality Management

Product Overview

Move beyond spotty and subjective quality assurance. Qualtrics AI-powered quality management solution scores every interaction in real time so you know how every agent is doing, and know every lever to pull to improve the experience for your customers while reducing operational costs.

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Capabilities

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Research Competitors

Calibre HigherGround

HigherGround develops solution-based software and reliable applications for mission-critical public safety communications and contact center quality assurance.

Intrado Mission Control Intrado Life & Safety

As a global leader in emergency communication services, we partner with first responders to ensure the right help reaches the right place quickly. Always there in an emergency, we are Intrado.

AQUA 7 Ascent Priority Dispatch

Quality Assurance Units are constantly under a time crunch to deliver case reviews, identify areas of improvement for individual Emergency Dispatchers, and maintain a high standard of service across the Emergency Communications Center. AQUA 7 Ascent makes case review more efficient. AQUA helps ED-Qs create a strengths-based feedback system for Emergency Dispatchers, building a culture of improvement that raises the quality of service across the board.

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