Verint

Verint provides customer engagement and workforce intelligence software.

Our Products

Verint for Citizen Engagement Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Citizen Service Solutions Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Platform At Verint, openness is not a feature, it’s a strategy. This gives you the freedom to choose the right path for your contact center now and in the future so you can elevate customer experience and evolve into best-in-class operations. Verint Open CCaaS Platform is open is every dimension: Open Engagement Data Hub Open Verint Da Vinci AI Open Best-of-Breed Applications Open Ecosystem Open Enterprise This level of openness delivers flexibility and future proofs your contact center so that you can maximize CX automation and ROI.

Interaction Recording for Public Safety Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.

Verint Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Appointment Booking & Queue Management Create a better waiting experience by giving customers real-time data on their expected wait times with our digital queue management software solution.

Verint Quality Management for Public Safety Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Verint Workforce Management Software Verint Enterprise Workforce Management is an AI-powered software solution that forecasts staffing demand, builds employee schedules, and provides real-time performance data for contact centers and back-office operations. The system analyzes historical volumes, handle times, and external events across channels including chat, voice, email, and SMS to generate forecasts. It supports capacity planning, intraday rebalancing, and role-based performance dashboards, and includes a mobile app so employees can view schedules, request time off, and swap shifts. Add-on bots such as TimeFlex and Interviewing Bot automate schedule changes and candidate screening respectively.

Verint Citizen Service Solutions

Product Overview

Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

LivePerson Conversational AI LivePerson

Scale messaging interactions with Conversational AI Automate citizen interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

Pathfinder Xaqt

Xaqt is the first integrated urban platform to bridge data and people with policy and best practices at scale. Xaqt’s cloud-based Digital Agents leverage conversational AI to automate conversations live agents handle today. Our approach is to start with voice interactions because that’s where the biggest Return on Investment and impact is for our customers. Text and Chat can follow. Smart City Engage is the world's first integrated Urban Intelligence, Insights and Collaboration Platform.

Entellitrac Tyler Technologies

Tyler Technologies provides software and services to help improve performance, accessibility, and transparency for governing agencies and the public. Tyler's civic services solutions are designed for your public sector agency and the citizens you serve. The areas these solutions cover include community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, utility billing, and parks and recreation management.

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