Verint

Verint provides customer engagement and workforce intelligence software.

Our Products

Verint for Citizen Engagement Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Citizen Service Solutions Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Platform At Verint, openness is not a feature, it’s a strategy. This gives you the freedom to choose the right path for your contact center now and in the future so you can elevate customer experience and evolve into best-in-class operations. Verint Open CCaaS Platform is open is every dimension: Open Engagement Data Hub Open Verint Da Vinci AI Open Best-of-Breed Applications Open Ecosystem Open Enterprise This level of openness delivers flexibility and future proofs your contact center so that you can maximize CX automation and ROI.

Interaction Recording for Public Safety Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.

Verint Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Appointment Booking & Queue Management Create a better waiting experience by giving customers real-time data on their expected wait times with our digital queue management software solution.

Verint Quality Management for Public Safety Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Verint Workforce Management Software Verint Enterprise Workforce Management is an AI-powered software solution that forecasts staffing demand, builds employee schedules, and provides real-time performance data for contact centers and back-office operations. The system analyzes historical volumes, handle times, and external events across channels including chat, voice, email, and SMS to generate forecasts. It supports capacity planning, intraday rebalancing, and role-based performance dashboards, and includes a mobile app so employees can view schedules, request time off, and swap shifts. Add-on bots such as TimeFlex and Interviewing Bot automate schedule changes and candidate screening respectively.

Verint for Citizen Engagement

Product Overview

Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

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Capabilities

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Research Competitors

Freshdesk FreshWorks

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Smart 311 CityFront Innovations

CityFront is smart city technology that combines a mobile app with an array of AI tools within its integration platform to connect everyone within your community. Your community is always our focus. Smart city technology is the tool to bring everyone together.

PremierOne Customer Service Request (CSR) Motorola

PremierOne CSR Customer Relationship Management (CRM) solution streamlines response by automatically routing service requests, weeding out duplicates, and coordinating work among your teams. PremierOne CSR automates work processes, dispatches crews, tracks progress, and keeps constituents informed — all while producing and maintaining statistical data for agency stakeholders.

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