Verint

Verint provides customer engagement and workforce intelligence software.

Our Products

Verint for Citizen Engagement Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Citizen Service Solutions Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including: Citizen Engagement; Public Safety Compliance; Workforce Optimization; Voice of the Citizen and Employee; Fraud and Identity Analytics

Verint Platform At Verint, openness is not a feature, it’s a strategy. This gives you the freedom to choose the right path for your contact center now and in the future so you can elevate customer experience and evolve into best-in-class operations. Verint Open CCaaS Platform is open is every dimension: Open Engagement Data Hub Open Verint Da Vinci AI Open Best-of-Breed Applications Open Ecosystem Open Enterprise This level of openness delivers flexibility and future proofs your contact center so that you can maximize CX automation and ROI.

Interaction Recording for Public Safety Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.

Verint Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Appointment Booking & Queue Management Create a better waiting experience by giving customers real-time data on their expected wait times with our digital queue management software solution.

Verint Quality Management for Public Safety Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Verint Workforce Management Software Verint Enterprise Workforce Management is an AI-powered software solution that forecasts staffing demand, builds employee schedules, and provides real-time performance data for contact centers and back-office operations. The system analyzes historical volumes, handle times, and external events across channels including chat, voice, email, and SMS to generate forecasts. It supports capacity planning, intraday rebalancing, and role-based performance dashboards, and includes a mobile app so employees can view schedules, request time off, and swap shifts. Add-on bots such as TimeFlex and Interviewing Bot automate schedule changes and candidate screening respectively.

Interaction Recording for Public Safety

Product Overview

Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.

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Capabilities

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Research Competitors

NICE Public Safety Dispatch Call Recording Nice

NICE Inform is a trusted public safety dispatch recording and automated incident reconstruction platform used by more than 3,000 agencies worldwide to reliably capture 911 audio, radio, text-to-911, operator screen video, RapidSOS data, and other multimedia communications. By eliminating data silos and replacing manual data gathering with automated retrieval, NICE Inform allows users to reconstruct complete incident timelines in minutes—reducing workloads, accelerating investigations, and simplifying records requests. The system synchronizes CAD data, geo-maps, and all relevant multimedia into a unified playback experience, helping ECCs meet disclosure deadlines, improve QA workflows, and support staff more effectively. With expanding support for photos and video, NICE Inform delivers a comprehensive, future-ready solution for accurate, fast, and defensible incident analysis.

Revcord PSAP Logging Solutions Revcord

Revcord delivers a comprehensive suite of 911 voice logging and multimedia incident-management solutions built for modern PSAPs, ECCs and emergency response agencies. It can run on-premise or in the cloud and supports NG911 standards while capturing multi-channel communications such as voice, radio, text/SMS, video, ANI/ALI data and dispatch system metadata in one unified record. The MMS Management Console provides advanced search tools, multi-channel playback, incident recreation, QA evaluations and integration with CPE and dispatch systems, while RevView adds live caller video to improve situational awareness. With Tier-4 cloud infrastructure, strong redundancy, mobile call recording and AI-powered anomaly detection, Revcord offers secure and reliable technology that strengthens investigations, compliance, training and real-time emergency response.

SLR Public Safety Logging Recorder Stancil Corporation

The Stancil SLR Public Safety Logging Recorder is a fully NG9-1-1–compatible solution designed to meet all NENA i3 functional and interface standards for modern emergency communications. It captures every critical media type—including 9-1-1 audio with ANI/ALI, P25 radio traffic, SMS/text messages, CAD data, location information and video—and unifies them into an easy-to-search platform that simplifies incident reconstruction and public information requests. Users can quickly retrieve calls or radio interactions by time, date, location, call taker, talkgroup or CAD ID, making investigations and FOIA responses significantly faster. Known for its reliability, affordability and intuitive interface, the Stancil SLR helps public safety agencies maintain accurate records, improve operational efficiency and confidently meet NG9-1-1 requirements.

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