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FreshWorks

Freshworks provides cloud-based CRM, ITSM, and customer support software.

Our Products

FreshWorks Freshservice Unify service, asset, and operations management on one AI-powered platform that connects your organization, eliminates busywork, and keeps you a step ahead.
Freshdesk Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
Freddy AI Agent They collect details, process requests, and resolve issues end-to-end—no human input needed. Available 24/7 across channels, they escalate only when needed, with full context every time.
Freshworks Freshteam is a smart HR software that helps you handle recruiting, onboarding, time off and employee information in one place

Freddy AI Agent

Product Overview

They collect details, process requests, and resolve issues end-to-end—no human input needed. Available 24/7 across channels, they escalate only when needed, with full context every time.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

Zendesk AI Agents Zendesk

Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt, and act independently – delighting customers and employees while reducing costs at scale. Launch in just minutes, with no technical expertise needed.

 Analytics Plus Agentic AI ManageEngine

Analytics Plus now powers Agentic AI by enabling LLMs to import IT data, perform complex analyses, and extract actionable insights–autonomously. This makes real-time IT intelligence an integral part of your workflow orchestrations.

 Ravenna Platform Ravenna

Internal support that starts in Slack, and resolves with AI and intelligent workflows.

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