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FreshWorks

Freshworks provides cloud-based CRM, ITSM, and customer support software.

Our Products

FreshWorks Freshservice Unify service, asset, and operations management on one AI-powered platform that connects your organization, eliminates busywork, and keeps you a step ahead.
Freshdesk Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
Freddy AI Agent They collect details, process requests, and resolve issues end-to-end—no human input needed. Available 24/7 across channels, they escalate only when needed, with full context every time.
Freshworks Freshteam is a smart HR software that helps you handle recruiting, onboarding, time off and employee information in one place

Freshdesk

Product Overview

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

CityAssist Novelvox

One Integrated Contact Center Solution for All Government Services Ensuring Quality Engagement with Citizens One Unified Contact Center System Connected To All Services Dedicated Agent Desktops for each Department including 311 Powerful Supervisor Desktops & Real-time Monitoring Wallboards

 Entellitrac Tyler Technologies

Tyler Technologies provides software and services to help improve performance, accessibility, and transparency for governing agencies and the public. Tyler's civic services solutions are designed for your public sector agency and the citizens you serve. The areas these solutions cover include community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, utility billing, and parks and recreation management.

 Zoho Social CRM Plus Zoho

Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the world’s favorite customer relationship management software.

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