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FreshWorks

Freshworks provides cloud-based CRM, ITSM, and customer support software.

Our Products

FreshWorks Freshservice Unify service, asset, and operations management on one AI-powered platform that connects your organization, eliminates busywork, and keeps you a step ahead.
Freshdesk Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
Freddy AI Agent They collect details, process requests, and resolve issues end-to-end—no human input needed. Available 24/7 across channels, they escalate only when needed, with full context every time.
Freshworks Freshteam is a smart HR software that helps you handle recruiting, onboarding, time off and employee information in one place

Freshdesk

Product Overview

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Market Landscapes

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Where it's used

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Capabilities

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Research Competitors

Google Contact Center AI (Agent Assist) Google

Get started with Contact Center AI to give your customers the answers they need right away. Provide up-to-date information on your website through chat so customers don’t need to contact you. Free your human agents to handle more complex cases with automated phone responses to common customer questions.

 Entellitrac Tyler Technologies

Tyler Technologies provides software and services to help improve performance, accessibility, and transparency for governing agencies and the public. Tyler's civic services solutions are designed for your public sector agency and the citizens you serve. The areas these solutions cover include community development, permitting, enforcement, inspections, business licensing, compliance, maintenance and work orders, 311 requests, utility billing, and parks and recreation management.

 Zendesk for Government Zendesk

Zendesk helps government agencies put constituents at the center of their business with easy-to-use, secure, and modern digital solutions that centralize communication and streamline workflows.

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