HigherGround provides call recording and logging systems for public safety.
HigherGround’s Capture911 platform is a multi-channel interaction recording and incident reconstruction solution built specifically for mission-critical public safety communications. It unifies NG911 telephony, P25 and analog radio, GIS data, console activity, and administrative phone interactions into a single synchronized view, enabling accurate chronological incident recreation and streamlined investigative analysis. Designed for compliance, training, and performance improvement, Capture911 includes the Quality911 module and supports NG911 and P25 standards while offering customizable, highly reliable architecture backed by proactive system monitoring. With advanced security controls, scalable non-proprietary hardware, and detailed reconstruction tools, Capture911 helps agencies reduce costs, maintain confidentiality, and ensure timely, accurate documentation across every emergency event.
Verint Recording for Public Safety is a full-time, multi-channel interaction recording and incident reconstruction platform built for PSAPs and emergency response operations. It captures 911 audio, radio traffic, video, text, VoIP, PBX, mobile voice, SMS, email, chat, and other communication channels on a single NG911-ready recorder, providing reliable, scalable performance in mission-critical environments. With deep integrations across major trunked radio systems and seamless interoperability with most CAD, telephony, and dispatch technologies, Verint unifies fragmented data into a single, searchable record. Its browser-based Insight Center application enables rapid, NG911/i3-compliant incident reconstruction, allowing users to piece together multi-media events, respond quickly to evidence requests, and reduce liability, while flexible deployment options—on-premise, cloud, or hybrid—ensure resilience and high availability for any agency.
Eventide Public Safety Recording Systems Eventide CommunicationsEventide’s NexLog DX-Series recording solutions are built specifically for public safety and 9-1-1 centers, providing reliable capture of all mission-critical communications, including phone, radio, NG911, and multimedia sources. The platform integrates seamlessly with more than 85 industry systems—such as CAD, radio consoles, and call-handling equipment—to create a unified, searchable record of every event. With powerful tools for incident reconstruction, quality assurance, and analytics, users can quickly review synchronized audio, metadata, and screen activity to support investigations and operational improvement. Designed for high availability and secure retention, Eventide ensures agencies maintain complete, court-admissible communications records while enhancing overall situational awareness and performance.
NICE Public Safety Dispatch Call Recording NiceNICE Inform is a trusted public safety dispatch recording and automated incident reconstruction platform used by more than 3,000 agencies worldwide to reliably capture 911 audio, radio, text-to-911, operator screen video, RapidSOS data, and other multimedia communications. By eliminating data silos and replacing manual data gathering with automated retrieval, NICE Inform allows users to reconstruct complete incident timelines in minutes—reducing workloads, accelerating investigations, and simplifying records requests. The system synchronizes CAD data, geo-maps, and all relevant multimedia into a unified playback experience, helping ECCs meet disclosure deadlines, improve QA workflows, and support staff more effectively. With expanding support for photos and video, NICE Inform delivers a comprehensive, future-ready solution for accurate, fast, and defensible incident analysis.
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