Oracle provides enterprise software including databases, ERP, and cloud applications.
Oracle Fusion Knowledge Management is a cloud application that helps organizations capture, organize, and publish knowledge articles for employees, agents, and customers. It provides content templates, rich media embedding, approval workflows, version control, and access controls for creating and maintaining articles. Machine learning-driven search and recommendations surface relevant content across agent workspaces, self-service portals, field service tools, and internal help desks. The system also includes analytics and reporting on knowledge usage, search terms, and content gaps, along with support for more than 33 languages.
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