Sklls.Ai

Eventide Communications’ Critical Insights AI Training Simulator delivers a realistic and interactive training platform for 911 telecommunicators. Built specifically for Public Safety Answering Points (PSAPs), the 911 training simulator offers a dynamic environment where trainees can practice real-world emergency scenarios and receive immediate, automated feedback on their performance without impacting live operations. Designed for use in new candidate interviews, new hire onboarding, and ongoing staff development, it helps PSAPs reduce recruiting and training time, improve retention, and maintain protocol compliance across all disciplines – police, fire, and EMD.

Save time and money by reducing turnover. Research indicates that 80% of newly-hired telecommunicators who leave before the end of their probation do so because they had inadequate job-related knowledge, skills, and abilities. But how is an agency to discern between those who are able and those who are not? CritiCall is the answer. CritiCall is used by over 1,800 agencies, including 50% of State Police and the U.S. Department of Homeland Security.

The most effective training comes from real-world experiences, not just scripted scenarios. That’s why CommsCoach Simulations is most powerful when integrated with CommsCoach QA, where CAD data, call and radio recordings, and QA evaluations automatically inform and generate training scenarios. Instead of using generic, pre-made exercises, agencies can train telecommunicators on actual call types, recurring issues, and skill gaps identified through real QA data.